Privacy Policy

1. Introduction

HealthyAI ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice assistant services for healthcare practices.

We are fully compliant with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable healthcare privacy regulations.

2. Information We Collect

Protected Health Information (PHI)

In the course of providing our AI voice assistant services, we may process:

• Patient names, contact information, and demographic data
• Appointment scheduling information
• Basic medical inquiries and responses
• Insurance information for verification purposes
• Prescription refill requests

Technical Information

• Call logs and interaction records
• System performance and usage analytics
• Integration data with healthcare practice management systems

3. How We Use Your Information

We use the information we collect solely for the following purposes:

• Providing AI voice assistant services to healthcare practices
• Managing patient appointments and communications
• Facilitating prescription refill requests
• Improving our AI models and service quality
• Ensuring HIPAA compliance and security
• Providing technical support and system maintenance

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal health information to third parties except in the following circumstances:

• With your healthcare provider as part of normal care coordination
• When required by law or legal process
• To prevent serious threats to health or safety
• With your explicit written consent
• With our HIPAA-compliant service providers who assist in our operations

5. Data Security

We implement comprehensive security measures to protect your information:

• End-to-end encryption for all data transmission
• Secure, HIPAA-compliant data storage
• Regular security audits and penetration testing
• Access controls and employee training
• Incident response and breach notification procedures

6. Your Rights

Under HIPAA and other applicable laws, you have the right to:

• Request access to your personal health information
• Request corrections to your information
• Request restrictions on how your information is used
• Request an accounting of disclosures
• File a complaint if you believe your privacy rights have been violated

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer:

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the effective date. Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.